Standard shipping: $10 AUD Australia-wide

FREE shipping on orders over $85 AUD!

Try before you buy! Grab a 50mL sample bottle for FREE—just cover the $8 AUD shipping.

We process and ship all orders within 1–2 business days.

During big sales (like Black Friday, Afterpay Day, or Boxing Day) and public holidays, dispatch may take up to 5 extra business days.

Delivery times may also be affected by carrier delays, which are out of our hands.

Yes! Once your order ships, you’ll get an email with a tracking number so you can follow your package every step of the way.

GlowOff is not responsible for non-delivery due to incorrect addresses or unclaimed parcels.

If your package is returned to us, we’ll reach out—but any additional shipping costs will be the customer’s responsibility.

Need to make changes or cancel? Email us at hello@glowoff.com.au with your order details.

We’ll do our best to help, but if your order has already shipped, we won’t be able to cancel or modify it.

Due to the nature of our products, we don’t accept returns for change of mind.

However, if your order arrives damaged, faulty, or incorrect, you may be eligible for a replacement or refund.

If you have any concerns, email us at hello@glowoff.com.au with your order number and details, and our Customer Service team will assist you.

We’re happy to help! Shoot us an email at hello@glowoff.com.au, and we’ll get back to you ASAP.