Due to the nature of our products, we don't accept returns or exchanges for change of mind.

However, if your order arrives damaged, faulty, or incorrect, you may be eligible for a replacement or refund.

📩 Here’s what to do:

Email us at hello@glowoff.com.au within 14 days of purchase with:
Your order number
A brief description of the issue
Photos for review

Our team will check it out and work on a solution ASAP—whether that’s a replacement or a refund.

We’re here to help!